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Emirates One&Only Wolgan Valley
Overview
RESORT CLOSURE: Following the landslide of November 2022, Emirates One&Only Wolgan Valley has continued to face unforeseen challenges in accessing the resort, including the provision of necessary utilities and equipment. Consequently, the team have made the difficult decision to temporarily close the resort from 9 June 2023 for the foreseeable future, until these issues can be fully resolved.
Emirates One&Only Wolgan Valley is a chic conservation retreat, located in the World Heritage-listed Greater Blue Mountains region. Nestled amongst 7,000-acres of protected wilderness and surrounded by two national parks, the resort immerses you in nature and re-invigorates the soul.
Occupying just one per cent of the total land area, 40 freestanding Federation-style villas showcase spectacular views, each with private swimming pool, double-sided fireplace and peaceful veranda. Inspired by the natural environment, the food philosophy celebrates seasonal, organic produce sourced from regional farmers and vintners. The menu changes seasonally and many ingredients come from the resort’s very own kitchen garden.
The resort’s unique blend of native wildlife, dramatic landscapes and heritage, can be explored through a range of epic outdoor activities. Guests are also invited to get hands on with important conservation work. For those seeking relaxation, the One&Only Spa is the perfect place to reconnect with yourself with a pampering spa treatment or outdoor yoga session. This is Australia at its finest.
Accessibility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator
Have grab rails in the bathroom
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide linen that is chemical and fragrance free (if requested)
Provide seating in common areas including reception area
Provide toiletries which are chemical and fragrance free (if requested)
Train your staff to respond to allergic reactions
