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The Brooklet
Overview
The Brooklet is a luxury lodge in the Byron Bay Hinterland.
The Brooklet has six luxury villas consisting of three two-bedroom villas and three single-bedroom villas plus the Bails which is a three-bedroom luxurious renovated Dairy.
Additionally the Brooklet has a 25 meter magnesium pool, a mineral plunge pool, hot tub, sauna , tennis court and gymnasium .
When you stay in the hinterland expect warm family hospitality. Indulge in the amenities and roam the beautiful estate at your leisure. The Bails, The Barn, The Bar, The Kitchen and The Villas all house guests savouring a special moment in time.
With that in mind, they are here to help, no request is too big or small. All accommodation is positioned facing out towards the vast and calming hinterland. Inside, the interiors have been thoughtfully curated to pay homage to the Australian country heritage yet includes luxurious modern additions.
Accessibility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide digital communication materials (hard copy information is also available on line)
Provide information in large print
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
